Refund policy

30-Day Return and Refund Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, the product must be unused, uninstalled, unmodified, and in the same condition in which it was received. It must include the original packaging, accessories, manuals, and proof of purchase.

Products that have been installed, wired, modified, damaged through improper use or installation, or returned with missing parts are generally not eligible for return, except where the product was defective when received.

Please confirm product specifications and vehicle compatibility before placing your order.

Starting a Return

To request a return, contact us at support.rvzaro@gmail.com and include:

  • Your order number

  • The reason for the return

  • Photos or videos when the product is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the correct return address. Do not send products to our business registration address or any address shown on the package without prior authorization. Items returned without approval may not be accepted.

Return Shipping

For returns caused by a change of mind, compatibility issues, or ordering the wrong product, the customer is responsible for return shipping costs. We recommend using a tracked shipping service.

If we confirm that the product arrived damaged, defective, or incorrect, RVZARO will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

Order Cancellations

Cancellation requests must be submitted within 24 hours after the order is placed. We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed once processing or shipment has begun.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective, or incorrect, contact us promptly at support.rvzaro@gmail.com with your order number and supporting photos or videos. We will review the issue and provide a replacement, refund, or other appropriate solution.

Exchanges

We do not currently process direct exchanges. To obtain a different product or version, request a return for the original item and place a new order after the return is approved.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process and post the refund.

Original expedited shipping charges, if any, are non-refundable. If more than 15 business days have passed since your refund was approved, contact us at support.rvzaro@gmail.com.

Contact Information

RVZARO is operated by XKDJGHJSL INC.

Email: support.rvzaro@gmail.com
Website: www.rvzaro.com